A user-experience team shadowing college students might seek to understand details such as: How do students approach registering for classes? Do the class times offered meet their needs? Do they have the data necessary to make informed decisions? How much are they paying for textbooks? What do students understand about the financial-aid system? Is it intuitive or confusing?
Because the first thing that students have to get is not the Ten Greatest Artists of all time on some canonical list. No one is going to be harmed for life if she doesn’t cover Rubens. But if that kid walks out of the class thinking “people like me aren’t artists”, they cannot and will not succeed. You’ve done real harm.
- Mike Caulfield, “New Directions in Open Education“